As you know, most auto insurance policies come with a deductible of some kind. In the event of an insurance claim, this is an up-front out-of-pocket limit that the insured is expected to be responsible for in the event of a claim (and it’s a common feature of most forms of insurance). It can also be used as a benchmark for determining, in the event of a minor incident, whether or not the action of filing a claim is even warranted. Typically, the higher the deducible, the lower the monthly premium on the policy, because the higher deductible reduces the risk on part of the insurance carrier.
What this means to you is if you have a collision insurance claim that is estimated to be $5,750, and your deductible is $500, then you are responsible for that first $500; your carrier pays the remaining $5,250.
However, while this may only be a fraction of the total cost for large repair bills, nevertheless a $500 up-front cost for an unexpected car repair can be painful to a household budget. That’s why Excite is proud to offer our “Deductible Waiver.”
Too many consumers believe that they are obligated to spend the full estimated amount on their repair, which includes shelling out their deductible to the repair shop. This is NOT TRUE.
This allows you to secure your insured collision repair without having to pay out your deductible. Sound to good to be true? It isn’t! But it does raise two fair questions:
- “How do you do it?”
- “Is a deductible waiver legal?”
How We Waive Your Deductible
At Excite, YOU are the customer…not your insurance company. Our contract is with you. In turn, you also hire your insurance company to protect you in the wake of an accident—and when an incident and claim occurs, they are obligated to reimburse you fairly based on the loss (after we submit a full evaluation of the damage, per the above example).
Too many consumers believe that they are obligated to spend the full estimated amount on their repair, which includes shelling out their deductible to the repair shop. This is NOT TRUE. As the consumer, you have the right and freedom to repair your car in any way you choose. This includes making choices and taking measures that can either save you money, or even spend more if you like! Indeed, those choices are up to you, and are of no concern to the insurance company once they have met their obligation to you regarding your specific claim.
Of course, most people want to save money in these circumstances, and at Excite, we will work with you to this end through our Deductible Waiver option. This can involve electing less expensive repair options to get you safely back on the road; it can also involve us absorbing some costs or extending discounts to get you where you need to be. As you can imagine, every situation is different.
Is the Deductible Waiver Legal?
YES, the Deductible Waiver is legal because our relationship is with you, the consumer, not the insurance company. We are free to serve our customers’ needs as we see fit. Further, just as you are not obliged to spend the full amount of an insurance claim, we as your collision repair shop are not obligated to “collect” your deductible.
Most shops do not do this–but we at Excite care about our customers, and we aim to provide the best value for your household budget.
If you have questions about this or any of our other services, don’t hesitate to call Dustin Keller, at Excite Auto Repair & Towing, at (614) 471-5388. You can also email him at Dustin@ExciteAutoRepair.com.